Once you have completed and confirmed your order online, by completing and sending the relevant order form available on the website www.mousasgallery.com, we will confirm your order by sending you an order number via e-mail. The order is binding only if accepted by the mousasgallery.com with an email confirmation. In any case, this e-mail does not guarantee that the relevant product is available. In case of lack in stock, we will contact you within 2 working days of the e-mail confirmation and will either offer you a similar product, or cancel your order by refunding the entire amount in the purchase price.
Although we make every effort to fulfill all your orders, acceptance of an order does not legally imply its realization. The order is completed with the delivery of the product ordered (or any other agreed product).
In an effort to prevent illegal use of credit cards and/or other payment options, we will use every means possible to confirm absence of deception on every placed order. In any case, we cannot guarantee that we can prevent illegal use of such information by unauthorized third parties.
The final invoice/ receipt will be included in your order upon receipt of the product ordered (or any other agreed product).
It is of significance that you should be aware of the fact that your order may be delayed due to any of the following reasons:
1. The product has undergone delay in shipment on the part of our supplier. In this case, we shall contact you by telephone and/ or via e-mail, so as to confirm if you still wish us to deliver your order without this product or suggest you an alternative item. This item will be sent to you after its arrival in our warehouse.
2. The product has been discontinued and is not available any longer. In this case, we will contact you by telephone and/ or via E-mail, to suggest an alternative item.
3. Due to extreme weather conditions or strike, and in case of force majeure, which could affect both transport and delivery of your order. In such case, we shall contact you by telephone and/ or via e-mail to confirm if you still wish the completion of your order under these circumstances.
4. If it is impossible to contact you either on the phone and/ or via e-mail, (eg. if a problem has occured in the order, in connection with the product, or in connection with the payment), because for instance the data entered is improperly registered or not updated. In any case, you can contact us for the purpose of confirmation of the data entered.
Before sending your order, you state that you have been informed of the following:
1. The prices of various products which are presented in the pages of the website include VAT tax.
2. The various product offers are valid as long as these products are still in stock.
3. Our company preserves the right to change prices without prior notice. In all cases, however, at the time of receipt of the product you ordered, you will pay the price stated at the time of your order.
Mousasgallery.com, in good faith, is not responsible or bound to any errors in features, photos and/or prices of products appearing on the website.
www.mousasgallery.com cannot guarantee that the site is completely error-free owing to any cause, either upon registering and/ or updating of attributes and/ or the price of a product.
Delivery of your purchases
Please make sure that the address you have entered is correct.
The delivery of your package may take up to 3 working days, due to stock availability.
You can check the status of your order at any time in "My Account" and "My Orders" after logging into our website.
It is better to enter a delivery address where someone will be present to receive your order during working hours, such as your workplace. If no-one is authorized to receive and sign for the order at the actual place of receipt, we shall leave a note in your mailbox informing you of the incomplete delivery as well as the place you can pick up the packages. In case the parcel is returned to mousasgallery.com either due to failure of receipt or due to an incorrect address, we shall refund the purchase price but not the shipping costs that are charged upon the customer.
If the product is damaged during transport, please immediately inform mousasgallery.com and if possible send photos along.
Return Policy and Compensation
You have the right to return purchased products, without penalty and without being obliged to tell us why you wish to return goods within 10 working days from the date of receipt of goods.
In this case you will only be charged with the cost of returning us the goods. Returns are accepted only if the products you wish to return are in the same condition as received, ie. they have not been unsealed and the packaging has not been violated, along of course with the attached receipt or invoice.
To avoid any inconvenience, it is advisable to check carefully at the time of delivery of your order as regards the condition of the products and if their packaging is intact, in order to detect any obvious defects (eg. broken goods, error on the supplied type, etc.).
Should you wish to return us any purchased products, let us know via e-mail at firstname.lastname@example.org
The address to which the products must be sent to is the following:
Maximilianstraße 2 80539 Munich, Germany
If you have received a product, opened the package and found the purchased item defect or lacking in accessories, you can notify us by email at email@example.com, so that we can solve the problem.
In case of refund and depending on one hand upon the way you choose to pay for your order and on the other hand on the way of return delivery, refund will be settled within 30 days from the date we have received the products.
Warranty and after-sales service
All products sold through mousasgallery.com are covered by warranty, as stated in the relevant Guarantee section.
To take advantage of this warranty, please return the product to mousasgallery.com within fourteen (14) calendar days of receipt of the product ordered and make sure you include the invoice. mousasgallery.com will attempt to replace and return the product to you. If replacement is not possible, we will offer you either a similar/ alternative product or reimbursement of the purchase price of the basic product.
All contents on our website, including -but not limited to- trademarks, logos, texts, drawings, graphics, photographs, software, services and all the agreements that concern copyright mousasgallery.com are protected by the Greek and International Law. Any means of copying, distribution, modification, alteration, decompilation, configuration, transfer, sale, republication, sending data to another computer (upload) in any manner or any information (as a whole, partial or in summary) reproduction or retransmission of the contents of our website in any manner or medium, including deployment in the Internet or the availability of information on the Internet in any other way is strictly prohibited without written permission of mousasgallery.com. The appearance/ publication of such content on our website should in no way be considered as a transfer or license or right of use.
All names, service names, and trade names (collectively called "Names" are the property of mousasgallery.com and other respective owners that have granted to mousasgallery.com the right and license to use the name in question. The products listed on the website bear marks of their respective organizations, companies, institutions, associations and publications, are their intellectual property and therefore bear responsibility for them.
The name mousasgallery.com, www.mousasgallery.com domain name, or any of the above names or logos should not be used by others for any reason without specific, written permission. The information contained on this website may change without prior notice. mousasgallery.com is not responsible for any typographical, technical, or descriptive errors of the presented products.
mousasgallery.com bears no responsibility and/or liability for any damage and/or moral damage resulting from failure to provide services, and/or for any damages resulting from the completion or non-completion of an order.
You are free to use the website www.mousasgallery.com in accordance with law and morality. The customer/ user is the sole responsible for the content of transaction and therefore bears the exclusive responsibility. mousasgallery.com does not exercise any kind of correction or intervention to data transfer, beyond that expressly mentioned herein. We only ask you to fill in the following fields (name, address, message) in the on-line inquiries. Using www.mousasgallery.com website, which is subject to Greek and International laws, all visitors agree not to use our website in order to violate these laws.
Furthermore, using the website www.mousasgallery.com, visitors/users totally agree that they use it at their own risk. mousasgallery.com strives to provide high quality services, but we cannot guarantee that there will be no interruptions or errors. mousasgallery.com could not be liable for any loss of income, profits, contracts or for any indirect or consequential loss or damage of any kind, whether caused by illegal acts (including negligence), breach of contract or otherwise. The maximum total amount due to be given for each product should under no circumstances exceed the value of the product at the time of purchase, and we reserve the right to pay this amount to you for the satisfaction of any claim you have against us.
Exclusion of liability for third party links
mousasgallery.com can make reference to and/or present/ publish the links of third party websites on its website www.mousasgallery.com on the Internet. mousasgallery.com clearly states that our company/website has no influence on the design and/or content of any of those linked webpages.
We therefore disassociate ourselves and we shall not be held responsible for the contents of any of the linked pages of third parties to www.mousasgallery.com. Any reference or link to another site is provided merely for your convenience and mousasgallery.com is not responsible for the content, products and/or services (advertising or selling) on this site.
The Terms and Conditions of this website are written and interpreted under the laws of the Greek State and would be subject to the jurisdiction of the Greek courts.
mousasgallery.com is not responsible for violation of these terms due to force majeure, and any delays caused by circumstances beyond its control, including extreme weather conditions, earthquakes, floods, fires, emergencies, disasters, strikes within the Greek Territory or beyond, including wars, terrorist acts, mechanical damage and generally any event that does not allow our company the correct completion of orders. mousasgallery.com will proceed to any necessary actions in order to meet its obligations within reasonable time.
If this abnormality lasts for more than 2 months, this Agreement may be terminated by either party without compensation.
Should some terms hereof are rendered invalid, this does not mean that the rest of terms are rendered invalid as well. If any part of this agreement/ contract is rendered invalid or unenforceable by court or other authority, in whole or in part, the remaining parts of this contract will continue to be valid. mousasgallery.com may enter into an agreement for the assignment of duties to an appropriate third party. Otherwise, neither party may assign or transfer its rights or obligations.
Not making use of the rights, according to the aforementioned terms, on the part of mousasgallery.com, this does not imply withdrawal of those rights.
For any clarification concerning mousasgallery.com as well as the conditions of use of the website mousasgallery.com, members and users can contact firstname.lastname@example.org or communicate with mousasgallery.com at the following mailing address: Maximilianstraße 2 80539 Munich,Germany....